Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, please contact us before sending any item back. Your item should be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need your order number or proof of purchase.

To start a return, please contact us at contact@denpaws.com with your order number and photos or a short video of the item. This helps us process your request as quickly as possible.

Please note: items should not be sent back without first contacting us, as we're unable to accept unsolicited returns.

You can always reach out with any return question at contact@denpaws.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Include your order number along with photos or a short video showing the issue — this allows us to resolve it quickly, usually with a replacement or a full refund, without requiring you to send anything back.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods, custom or personalized products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you'd like a different size, color, or item, the fastest way is to contact us directly — we'll guide you through the best solution, which may include a replacement or a refund toward a new purchase.

Refunds
We will notify you once we've reviewed your return request and let you know if it's approved. If approved, you'll be automatically refunded via your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@denpaws.com.